Legal information
Terms of Service
1. Introduction These Terms of Service (“Terms”) govern your use of the website operated by LGS Solutions (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website. This website is operated from Martinique, an overseas department of France, and is subject to French law and applicable European Union regulations. The website is accessible worldwide, and users are responsible for complying with local laws where applicable. 2. Services Provided We offer information, resources, and services related to: Personal development and coaching Mindfulness, sophrology, NLP, and related practices Creative workflow design Voice and accessibility tools Educational content and free resources Services may evolve over time, and we reserve the right to modify or discontinue any part of the website without prior notice. 3. Use of the Website You agree to use the website in a lawful, respectful, and responsible manner. You agree not to: Use the website for fraudulent or harmful purposes Attempt to gain unauthorized access to the website or its servers Interfere with the website’s functionality or security Copy, reproduce, or redistribute content without permission Use automated tools (bots, scrapers) without explicit authorization Violation of these rules may result in restricted access or legal action. 4. Intellectual Property Unless otherwise stated, all content on this website — including text, images, graphics, logos, and layout — is the property of LGS Solutions or its content creators. You may: View and read the content for personal use Share links to public pages You may not: Reproduce, modify, or distribute content without written permission Use content for commercial purposes without authorization 5. Booking, Payments & Cancellations If you book a session or service through the website: Prices are displayed in the applicable currency Payment methods are processed through secure third‑party providers You are responsible for providing accurate information Cancellation and refund policies (if applicable) will be displayed at the time of booking or communicated directly. 6. Disclaimer of Professional Liability The content and services offered on this website are intended for personal development, well‑being, and educational purposes. They do not replace: Medical advice Psychological or psychiatric treatment Legal or financial consultation You remain fully responsible for your decisions and actions. If you have medical or mental‑health concerns, please consult a qualified professional. 7. Limitation of Liability To the fullest extent permitted by law: We are not liable for indirect, incidental, or consequential damages We do not guarantee uninterrupted or error‑free access to the website We are not responsible for third‑party services, links, or integrations Your use of the website is at your own risk. 8. User Accounts (If Applicable) If the website offers user accounts: You must provide accurate information You are responsible for maintaining the confidentiality of your login details We may suspend or terminate accounts that violate these Terms 9. Third‑Party Links & Services The website may include links to external websites or tools. We are not responsible for: Their content Their privacy practices Their availability Use of third‑party services is at your own discretion. 10. Privacy & Data Protection Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with: GDPR (EU General Data Protection Regulation) French data protection law (Loi Informatique et Libertés) By using this website, you acknowledge that you have read and understood our Privacy Policy. 11. Accessibility & Ergonomics We are committed to providing an accessible and comfortable digital experience. Our Accessibility & Ergonomics Statement describes the measures we take to support inclusive access and user comfort. 12. Changes to These Terms We may update these Terms from time to time to reflect legal, technical, or operational changes. The “Last updated” date will always be indicated at the top of the page. Continued use of the website after changes constitutes acceptance of the updated Terms. 13. Governing Law These Terms are governed by French law, including its application in Martinique. Any dispute shall be submitted to the competent courts of Fort‑de‑France, unless otherwise required by consumer‑protection rules. 14. Contact For questions regarding these Terms, you may contact us at: contact@lgs-solutions.com (or your preferred contact method)Privacy Policy
1. Introduction
This Privacy Policy explains how LGS Solutions (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website or interact with our services. We operate from Martinique, an overseas department of France, and therefore comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). Our website is accessible worldwide, and we welcome visitors from all countries.
By using this website, you agree to the practices described in this Privacy Policy.
2. Data We Collect
We collect only the information necessary to provide our services, improve the website, and communicate with you.
2.1 Information you provide directly
- Contact form data: name, email address, message content
- Newsletter subscription: email address
- Booking or inquiry information: any details you voluntarily share
2.2 Information collected automatically
- Technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent, navigation patterns
- Cookies and similar technologies (see Section 7)
2.3 Sensitive data
We do not intentionally collect sensitive data (health, ethnicity, political opinions, etc.).
If you voluntarily share such information, it will be treated with strict confidentiality and never used for profiling.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your messages and inquiries
- To provide coaching or guidance services you request
- To send newsletters or updates (only with your consent)
- To improve website performance and user experience
- To ensure website security and prevent abuse
We do not sell, rent, or trade your personal data.
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent — when you subscribe to the newsletter or submit a form
- Contractual necessity — when you request a service or consultation
- Legitimate interest — for website analytics and security
- Legal obligation — when required by French or EU law
5. Data Storage and Retention
Your data is stored securely on servers located in the European Union or with providers offering GDPR‑compliant safeguards.
Retention periods:
- Contact form messages: up to 12 months
- Newsletter subscriptions: until you unsubscribe
- Analytics data: up to 14 months (depending on the tool)
- Service‑related data: as long as required to provide the service
6. Sharing Your Data
We may share your data only with:
- Email service providers (for newsletters or replies)
- Analytics providers (anonymous or pseudonymized data)
- Hosting providers (for website operation)
All partners are required to comply with GDPR or equivalent international standards.
We do not share your data with advertisers or social‑media profiling networks.
7. Cookies and Tracking Technologies
We use cookies to:
- Ensure the website functions correctly
- Improve performance and user experience
- Measure anonymous audience statistics
You can manage or disable cookies through your browser settings.
If we implement non‑essential cookies (e.g., marketing), we will request your explicit consent.
8. International Data Transfers
Because our visitors come from all over the world, some technical service providers may process data outside the EU.
In such cases, we ensure that:
- The provider is located in a country with an adequacy decision, or
- Appropriate safeguards (e.g., Standard Contractual Clauses) are in place
9. Your Rights (GDPR & French Law)
You have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent at any time
To exercise your rights, contact us at: support@lgs-solutions.com
You also have the right to lodge a complaint with:
CNIL (Commission Nationale de l’Informatique et des Libertés) — the French data protection authority.
10. Security Measures
We take appropriate technical and organizational measures to protect your data, including:
- Encrypted connections (HTTPS)
- Secure hosting
- Access control and authentication
- Regular updates and monitoring
No online service can guarantee absolute security, but we take all reasonable steps to protect your information.
11. Children’s Privacy
Our website is not intended for children under 15 years old.
We do not knowingly collect data from minors.
If you believe a child has provided personal data, contact us to request deletion.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes.
The “Last updated” date will always be shown at the top of the page.
13. Contact
For any questions about this Privacy Policy or your personal data, you can contact us at: contact@lgs-solutions.com.
Payments
Accessibility & Ergonomics Statement
1. Our Commitment At LGS Solutions, we are committed to creating a digital environment that is welcoming, comfortable, and accessible to everyone. Our approach is guided by: WCAG 2.1 (Web Content Accessibility Guidelines) RGAA (Référentiel Général d’Amélioration de l’Accessibilité), applicable in France and its territories Principles of inclusive design, cognitive ergonomics, and nervous‑system‑friendly interfaces Our goal is to ensure that all visitors — regardless of ability, device, or context — can navigate, understand, and interact with our content with ease. 2. Accessibility Measures Implemented We continuously work to improve accessibility through the following measures: Semantic HTML structure to support screen readers and assistive technologies Readable typography, including compatibility with dyslexia‑friendly fonts High‑contrast color palettes that remain gentle on the eyes Keyboard‑friendly navigation for users who cannot use a mouse Responsive design ensuring comfortable use on mobile, tablet, and desktop Alt text for meaningful images Clear headings and logical content hierarchy Avoidance of flashing or rapidly moving elements We aim to provide a calm, stable, and predictable browsing experience. 3. Ergonomics & User Comfort Because our work centers on well‑being, attention, and cognitive balance, we design our website with nervous‑system comfort in mind: Minimal visual clutter Gentle animations (or none at all) Soft color palettes inspired by nature Clear spacing and breathing room between elements Simple, intuitive navigation Content written in accessible, human language We want visitors to feel grounded, not overwhelmed. 4. Compatibility Our website is designed to be compatible with: Modern browsers (Chrome, Firefox, Safari, Edge) Screen readers (NVDA, VoiceOver, JAWS) Mobile accessibility tools (iOS and Android) Zoom up to 200% without loss of functionality Older browsers may not support all features, but core content remains accessible. 5. Limitations & Known Areas for Improvement Despite our efforts, some parts of the website may not yet be fully accessible: Third‑party widgets (e.g., embedded videos, booking tools) may have limitations Some decorative images may not yet include alt text PDF or downloadable documents may not always be fully optimized for screen readers We are actively working to improve these areas. 6. Feedback & Contact We welcome feedback from users of all abilities. If you encounter an accessibility barrier or have suggestions for improvement, please contact: contact@lgs-solutions.com (or your preferred contact method) We will respond as quickly as possible and work to resolve the issue. 7. Continuous Improvement Accessibility is an ongoing process. We regularly review: New accessibility standards User feedback Technical updates Ergonomic best practices Our intention is to maintain a website that evolves with the needs of our visitors. 8. Date of Last Update This Accessibility & Ergonomics Statement was last updated on 23 May 2026.
Latest update: May 2026